Privacy Policy

1. Who We Are

SPACEWOMAN'S is the trading name of SPACEWOMAN LTD, the company responsible for operating this website and handling personal information in connection with our business.

In this policy, “we”, “us” and “our” refer to SPACEWOMAN'S and SPACEWOMAN LTD. “You” refers to anyone visiting our website, purchasing our products or contacting us.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, SPACEWOMAN LTD acts as the controller of personal information where it determines how and why that information is processed.

2. Information We Collect

The information we collect depends on how you use our website and communicate with us.

Information you provide

This may include:

• Your name and contact details, including email address and telephone number.
• Billing address and delivery address.
• Order details, including products purchased, order reference and purchase history.
• Information you provide when contacting customer support or submitting an enquiry.
• Preferences or other information you voluntarily provide when interacting with our website.

Payment information

Payments are handled through the payment options made available at checkout. Depending on the payment method, the relevant payment provider may process payment details to authorise and complete your transaction.

We may receive information such as payment status, transaction references and limited payment-related details needed to manage your order. We do not intentionally collect or store full payment card security details through this Privacy Policy or our customer support communications.

Technical and usage information

When you browse our website, certain technical information may be collected, depending on the website features and cookies in use. This may include your IP address, browser type, device information, pages visited, referring website and interactions with website features.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders, arrange delivery and provide order updates.
• Take payment, process refunds and maintain transaction records.
• Respond to enquiries and provide customer support.
• Manage returns, cancellations, complaints and other order-related matters.
• Operate, maintain and improve our website and shopping experience.
• Protect our business, customers and website against fraud, misuse and security risks.
• Maintain business records and comply with legal, accounting and tax obligations.
• Send marketing communications where permitted by law and, where required, with your consent.
• Understand website usage where analytics or similar technologies are used lawfully.

We do not use personal information for purposes that are incompatible with the reasons it was collected, unless permitted by law.

4. Our Lawful Bases for Processing

We process personal information only where we have a lawful basis under applicable data protection legislation. Depending on the circumstances, these bases may include:

• Contract: processing information needed to accept and fulfil your order or take steps requested by you before entering into a contract.
• Legal obligation: retaining records or sharing information when required to comply with applicable law.
• Legitimate interests: operating our business, maintaining website security, preventing fraud and handling customer enquiries, provided these interests do not override your rights and freedoms.
• Consent: using information or technologies where consent is required, such as certain non-essential cookies or direct marketing communications.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Orders, Delivery and Customer Support

When you place an order, we use the information necessary to manage your purchase, confirm transaction details, arrange delivery and provide support.

Your name and delivery details may be shared with the delivery or fulfilment services involved in sending your order. We share only the information reasonably required to carry out the relevant service.

If you contact us about sizing, an order, delivery, cancellation or a refund, we may use your contact details and relevant order information to investigate and respond to your request.

6. Payment Providers and Other Service Providers

We may use third-party service providers to support website operations, payment processing, order fulfilment, delivery, security, customer communications and other business functions.

Where a payment provider processes your payment, it may handle your information under its own privacy policy and contractual obligations. We recommend reviewing the privacy information provided by the payment method you choose.

Service providers receiving personal information from us are permitted to process it only in accordance with the relevant service arrangements and applicable law.

The providers used may change as our business and website arrangements develop.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance and, where enabled, understand website usage.

Strictly necessary cookies may be used where required to operate the website or provide a service you request. Non-essential cookies, including analytics or advertising cookies where used, will be set or accessed in accordance with applicable consent requirements.

You can learn more about the types of cookies used and how to manage your preferences in our Cookie Policy.

You can also manage cookies through your browser settings. Blocking certain cookies may affect some website functions.

8. Marketing Communications

We may send marketing emails or other promotional communications where permitted by applicable law and where any required consent has been obtained.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us directly.

Even if you opt out of marketing, we may still contact you about an existing order, a refund, a customer service enquiry or another necessary business matter.

9. How We Share Personal Information

We do not sell your personal information. We may share it where necessary with:

• Payment providers involved in processing transactions.
• Delivery and fulfilment providers responsible for sending orders.
• Website hosting, technical support and security providers.
• Customer service, communications or analytics providers used to support our operations.
• Professional advisers, auditors or insurers where reasonably necessary.
• Regulators, law enforcement bodies, courts or other authorities where required by law or necessary to establish, exercise or defend legal claims.

We share information only to the extent reasonably necessary for the relevant purpose and subject to applicable legal requirements.

10. International Data Transfers

Some service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

Depending on the destination and circumstances, these safeguards may include an adequacy regulation or decision, approved contractual protections or another lawful transfer mechanism.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing customer service, maintaining business records and meeting legal obligations.

The retention period depends on the type of information, why it was collected and any applicable legal or accounting requirements. For example, certain transaction records may need to be retained for statutory record-keeping purposes.

When personal information is no longer needed, we will take reasonable steps to delete it or anonymise it, subject to any lawful requirement to retain it.

12. Keeping Your Information Secure

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting or storing information can be guaranteed to be completely secure. You should take care when sharing personal information online and keep your account credentials confidential where an account is available.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Access: request a copy of the personal information we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: request deletion of your personal information where the legal conditions are met.
• Restriction: ask us to restrict certain processing in circumstances provided by law.
• Objection: object to processing based on legitimate interests and object at any time to direct marketing.
• Data portability: request certain information in a structured, commonly used and machine-readable format where the right applies.
• Withdraw consent: withdraw consent where processing relies on it.
• Complain: raise a concern with the relevant data protection supervisory authority.

These rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us using the details at the end of this policy.

14. Children's Privacy

Our website is intended for people who are able to make purchases in accordance with applicable law. We do not knowingly seek to collect personal information from children in circumstances where such collection would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy practices of third-party websites. Please review their privacy information before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, business operations, service providers or legal obligations.

The current version will be published on this page. We encourage you to review it periodically so that you understand how your personal information is handled.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights or wish to raise a concern about how your information is handled, please contact us.