Refund Policy
We want you to feel confident when ordering our printed pyjama sets and nightwear. This policy explains your cancellation rights, how to request a return, who pays return postage and how refunds are handled.
Your Right to Cancel
If you are a consumer purchasing online in the UK, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If your order contains multiple items delivered separately, the cancellation period generally begins on the day you receive the final item.
To exercise your right to cancel, you must notify us within the applicable cancellation period. You then normally have a further 14 days from the date you notify us to send the goods back.
To request a cancellation or return, email [email protected] with your order number and a clear statement that you wish to cancel your purchase.
This cancellation right is subject to exceptions provided by law, including certain personalised or made-to-order goods where the relevant exception applies.
Return Conditions
Please take reasonable care of an item while it is in your possession. You may handle and inspect it as you reasonably would in a shop to establish its nature, characteristics and fit.
You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.
Please return items with their original packaging, labels and accessories where reasonably possible.
For hygiene reasons, please ensure returned nightwear is clean and has not been worn beyond what is necessary to inspect it. Any applicable statutory cancellation rights will be respected, and returns will be assessed in accordance with the law.
Return Postage Costs
We recommend using a tracked delivery service and keeping your proof of postage until your return has been received and processed.
Please package goods securely to reduce the risk of damage during transit. You are responsible for arranging and paying for the return shipment where this is your responsibility under this policy.
If an item is faulty, damaged or not as described, different arrangements may apply. Please see the section below.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or not as described, or if we send you the wrong item, please contact us at [email protected].
Please include the following information:
- Your order number.
- The name of the affected product.
- A description of the problem.
- Photographs, where helpful, to show the damage or issue.
We will review your enquiry and explain the next steps. Where a return is required because of a fault, damage or an error on our part, we will arrange or cover reasonable return costs in accordance with your statutory rights.
Your legal rights regarding faulty goods and incorrect orders are not affected by this policy.
How to Request a Return
Follow these steps to request a return.
Contact Us
Email us with your order number and the reason for your return. If an item is faulty or damaged, describe the issue and include photographs where helpful.
Receive Instructions
We will review your request and provide the relevant return instructions. Please do not send goods to our registered address unless we confirm that it is the correct return destination.
Package Your Item
Pack the item securely and include any original packaging, labels or accessories that reasonably belong with it.
Send Your Return
Use the return instructions provided. For change-of-mind returns, you are responsible for arranging and paying for return postage.
Once your returned goods have been received, we will assess the return in accordance with this policy and applicable consumer law.
Refunds
Where a refund is due, it will be issued using the original payment method unless otherwise agreed or required by law.
For eligible cancellations under the Consumer Contracts Regulations, we will refund the payments required by law, including the cost of the least expensive standard delivery option we offered where applicable.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever happens first, unless the law requires otherwise.
Where the law permits, we may make a deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For faulty or incorrectly supplied goods, refunds and other remedies will be handled in accordance with your statutory rights.
Your bank or payment provider may take additional time to display a processed refund. Any such delay is outside our direct control.
Exchanges
If you would like a different size or product, please contact us at [email protected] to discuss the available options.
An exchange may depend on stock availability. If an exchange cannot be arranged, you may be able to return the original item in accordance with this policy and place a new order.
Return postage costs for change-of-mind exchanges are the customer's responsibility unless we agree otherwise or applicable law requires us to cover them.
Orders That Have Not Yet Been Dispatched
If you wish to cancel an order before it has been dispatched, contact us as soon as possible and provide your order number.
We will try to stop the order if it has not already entered a stage where cancellation is no longer practical. If the order has already been dispatched, you may need to follow the normal cancellation and return process.
Your statutory cancellation rights remain unaffected.
Contact Us
If you have a question about cancellations, returns or refunds, please contact us using the details below. Include your order number in return-related enquiries so we can identify your purchase.
Company Information
SPACEWOMAN'S is a trading brand operated by SPACEWOMAN LTD.
SPACEWOMAN LTD
Company Number: 16113302
Woodfield House, Castle Street, Neath, Neath Port Talbot,
United Kingdom, SA11 3LN