Shipping Policy
At SPACEWOMAN'S, delivery is included with every order shipped within our UK delivery area. This page explains where we deliver, how orders are processed and what to do if your parcel is delayed or arrives with a problem.
Delivery Area
We currently offer delivery within the United Kingdom.
We do not currently offer international delivery. If you are unsure whether we can deliver to your address, please contact us before placing your order.
Delivery Charges
Free UK Delivery
All products available on our website qualify for free delivery to eligible UK addresses.
- No delivery charge is added at checkout.
- No minimum spend is required.
- Free delivery applies to orders within our UK delivery area.
Any delivery options or restrictions shown during checkout will take precedence for the address entered.
Order Processing
Orders are processed after payment has been successfully completed. Processing time may vary depending on order volume, product availability and other operational circumstances.
Please allow time for your order to be prepared before it is handed over to the delivery service.
If we become aware of a significant delay or an issue affecting your order, we will contact you using the details provided at checkout.
Delivery Times
Delivery times may vary depending on your location, the delivery service and circumstances outside our control.
Where an estimated delivery timeframe is provided during checkout or in your order confirmation, please use that information as your guide. Unless a specific delivery date has been agreed, a delivery estimate is not a guaranteed arrival date.
We will take reasonable steps to fulfil orders within the stated timeframe and keep customers informed of significant delays where possible.
Delivery Address
Please check your delivery address carefully before completing your order. We are unable to guarantee that an address can be changed once an order has entered processing or has been dispatched.
If you notice an error in your address, contact us as soon as possible at [email protected], quoting your order number. We will let you know whether a change is still possible.
Customers are responsible for providing a complete and accurate delivery address. If a parcel cannot be delivered because the address supplied is incorrect or incomplete, please contact us so we can discuss the available options.
Tracking Your Order
Where tracking information is available, it will be provided when your order is dispatched or made available through the delivery service.
Please allow time for tracking information to update after dispatch. If your order has not arrived within the estimated delivery timeframe, contact us with your order number so we can look into it.
Delayed, Missing or Damaged Orders
If your order has not arrived within the expected timeframe, or if your parcel arrives damaged, please contact us at [email protected] and include your order number and a description of the issue.
If an item arrives damaged or you receive the wrong product, please contact us promptly. Photographs may help us understand the problem and assess the appropriate next steps.
We will review the information provided and work with you to resolve the issue in accordance with your statutory rights and our Refund Policy.
Delivery and Returns
Free delivery does not remove your statutory rights if you need to return an item or if a product is faulty, damaged or not as described.
For information about cancellation rights, return conditions and refunds, please read our Refund Policy.
Contact Us
If you have any questions about delivery, please contact us using the details below.
Company Information
SPACEWOMAN'S is a trading brand operated by SPACEWOMAN LTD.
SPACEWOMAN LTD
Company Number: 16113302
Woodfield House, Castle Street, Neath, Neath Port Talbot,
United Kingdom, SA11 3LN